Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Oklaji. We are committed to providing a smooth, reliable, and efficient shipping experience for every customer. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email containing your shipping details and tracking information.

Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Destinations

Oklaji currently ships throughout the United States.

At this time, we do not offer international shipping. We hope to expand our shipping destinations in the future.

Estimated Delivery Time

After processing, most orders arrive within:

Standard Shipping:
3–7 Business Days

Delivery times may vary depending on your location, weather conditions, carrier delays, or periods of high order volume.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping address and selected delivery method.

From time to time, Oklaji may offer Free Shipping promotions. These offers will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take 24–48 hours to become active after your shipment leaves our warehouse.

Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your purchase.

If an incorrect or incomplete address is provided:

  • Contact us immediately if your order has not yet shipped.

  • Once an order has been dispatched, we may be unable to make changes.

  • Customers may be responsible for any additional shipping costs if a package is returned due to an incorrect address.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping carriers, occasional delays may occur that are outside our control.

Oklaji is not responsible for delays caused by:

  • Severe weather

  • Carrier operational delays

  • Natural disasters

  • Holidays

  • Incorrect shipping information provided by the customer

If your tracking information shows "Delivered" but you have not received your package, please contact the shipping carrier first. If you still need assistance, our support team will be happy to help.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will receive separate tracking information for each shipment if applicable.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged package and product

  • A brief description of the issue

We will review your request and work to provide an appropriate resolution.

Delivery Delays

During holidays, promotional events, or periods of unusually high demand, shipping times may be longer than our standard estimates.

We appreciate your patience and understanding during these periods.

Need Help?

If you have any questions about your shipment or order, our customer support team is here to help.

Oklaji Customer Support

Email: info@oklaji.store

Phone: (743) 777-7573

We aim to respond to all customer inquiries within 24–48 business hours.

Thank you for choosing Oklaji.

We truly appreciate your trust and look forward to providing you with a comfortable, enjoyable, and reliable shopping experience.